GDPR Privacy Policy

Summary:

 

We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.

 

Our policy covers

 

• Why we value your privacy

• How we collect information

• What information we hold

• Where we store your information

• What we use your information for

• Who’s responsible for your information at our company

• Who has access to information about you

• The steps we take to keep your information private

• How to complain

• Changes to the policy

 

Why we value your privacy

 

We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.

 

How we collect information

 

We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry. 

 

We ask for your email address when you sign up for one of our newsletters. 

 

We ask for your account and contact information when you buy something from us. 

 

We do not use cookies or scripts which were designed to track the websites you visit. We don’t use analytics or native social media ‘like’ or ‘sharing’ buttons which also build profiles of your internet activity.

 

What information we store

 

When you contact us by email or through our website, we store your name and email address, plus your phone number, social media username, and the company you work for, if you’ve given them to us.

 

If you sign up for a newsletter, we store your email address.

 

If you do business with us, we store your business name and bank details and keep records of the invoices we send you and the payments you make. We use a secure client management platform to store this.

 

Where we store your information

 

If you sign up for a newsletter, we store your email address in MailChimp / Wix, which is the marketing platform we prefer. 

 

When you contact us by email or through our website your information, we use third-party cloud-based tools for project management and client communication. Your data is stored on encrypted servers provided by industry-leading technology partners.

 

If we do business, we use a secure client management platform (Indy) to store your information.

 

How we use your information

 

We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders.

 

Who’s responsible for your information at our company

 

Lauren Hulbert, our Nature Restoration Creative, is responsible for the security of your information. You can contact them by email at Laurenhulbertdesign@gmail.com if you have concerns about the information we store.

 

Who has access to information about you

 

When we store information in encrypted cloud storage, only the people who need it have access. 

 

The steps we take to keep your information private

 

Where we store your information in third-party services, we restrict access only to people who need it. We use industry standard encryption software, encrypted password managers, use a different, randomly generated password for each service, and never use the same password twice. The computers we use are all encrypted and protected by a passcode or fingerprint access. These computers ask for authentication whenever they’re started or after 2 minutes of inactivity. Our mobile devices are also protected by a fingerprint or facial recognition.

 

How to complain

 

We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Lauren Hulbert by email at laurenhulbertdesign@gmail.com. 

 

Changes to the policy

 

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.